Privacy Policy

1. What data do we collect?

Our Company collects the following data:

Personal identification information:

  1. Name;
  2. Email Address;
  3. Phone Number;
  4. Fax Number;
  5. Address;
  6. Cookies

2. How do we collect your data?

You directly provide our Company with most of the data we collect. We collect and process data when you:

  1. Set up an account with our Company;
  2. Voluntarily complete a Customer survey;
  3. Sign up for Tradeshows and Contests;
  4. Use or view our website via your browser’s cookies (please see sections 7-10 below).
  5. Email submissions through our website forms.

3. How will we use your data?

Our Company collects your data so that we can:

  1. Set-up and manage your account;
  2. Process your order;
  3. Provide invoicing;
  4. Correspond with you regarding any questions or concerns you may have;
  5. Place a purchase order;
  6. Registration for seminars and hands-on clinical training;
  7. Respond to your email inquiries.
  8. Email you with special offers and promotional materials.

Our Company may also provide your data to third party registrars for the purposes of certification and accreditation. The registrars in question work under strict nondisclosure agreements and use the data provided for certification/accreditation purposes only, and will not process the data in any other manner.

4. How do we store your data?

Our Company securely stores your information within our Enterprise Resource Planning (ERP) system only accessible to current employees.

Our Company will keep your personal identification information for a maximum of 5 years after your last purchase is made. Once this time period has expired, or upon your request, we will delete your personal identification information from our ERP system and shred any physical files we have retained.

Our company also stores email addresses in the Content Management System (CMS) used for our website.

Our company website also uses various third-party applications that store information both in cookies and on their servers.

5. Marketing

Our Company would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing/promotional materials, you may always opt out at a later date.

You have the right at any time to stop our Company form contacting you regarding marketing purposes or giving your data to other members of our Company group.

If you no longer wish to be contacted for marketing purposes, please click here.

6. What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

The right to access – You have the right to request our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that our Company correct and information you believe to be inaccurate. You also have the right to request our company to complete information you believe to be incomplete.

The right to erasure – You have the right to request that our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you accordingly. If you would like to exercise any of the aforementioned rights please contact us by email at, by phone at 1-519-641-3066, or by fax at 1-519-641-3066.

7. What are cookies?

Cookies are text files that placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

8. How do we use cookies?

Our company uses cookies in a variety of ways to improve your experience on our website, including:

  1. Keeping you signed in;
  2. Understanding how you use our website;
  3. Using statistics to optimize our website;
  4. Retargeting users through advertising.

9. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences.

Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

Statistical – Our company uses these cookies to create statistical reports. These reports can be analyzed to help us make changes to the website to improve the overall user experience.

10. How to manage cookies

You can set your browser not to accept cookies, and you can remove cookies from your browser. However, please be advised that this may compromise the functionality of some features on our website.

Additionally, you can choose not to accept cookies by selecting the “Deny” option in the Manage Cookie Consent popup.

11. Privacy policies of other websites

This privacy policy only applies to our website. Our website may contain links to external websites. If you select one of the aforementioned links and are directed to anther website, please take the time to read and understand their privacy policy as well.

12. Changes to our privacy policy

Our Company keeps its privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated August 31, 2022.

13. How to contact us

If you have any questions about our Company’s privacy policy, the data we collect and maintain, or you would like to exercise one of your data protection rights, please reach out to us at one of the following:


Phone: 1-519-641-3066

Fax:      1-519-641-3083

14. How to contact the appropriate authority

Should you wish to report a complaint of if you believe that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at the following website:

 ICO Contact Information.